Once scheduled, they won’t send again without your help.) ( Scheduled texts are manually set to send at a specific time and date. SMS drip campaigns combine elements from both automated and scheduled texts.
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Once you’ve learned how to set up automated text messages, additional automations will be a breeze. The processes for automating other tasks (like closing chats) will look similar. (Remember to use the right keyword in the right time frame!) Text your business line with your personal phone, and ensure you get the correct response. Add custom fields to the template so your platform can insert each customers’ details upon sending. To send an automatic text, you’ll need to create or select an SMS template. In this case, you’ll select the option to send a message. Decide which action you’d like the platform to take. Remember: this is what will kick off the automated text. Select your trigger from the platform’s list.
Setting up automatic texts should be easy. An SMS template is a reusable text message. An action is the action your platform takes when the trigger is activated, like sending a message or survey, or adding or removing a contact (for drip SMS campaigns). Automating texts via a business platformĪn automated text sent through a business texting platform has three key parts: a trigger, an action, and an SMS template.Ī trigger is the condition your SMS platform monitors incoming messages for, like a keyword or certain time of day.
Here’s how to set up automations through both business platforms and on your personal phone. For example, personal phone automation triggers can include your location or morning wake-up alarm. You can automate some basic texts on your personal phone, but your options are geared toward your private life. Business texting platforms offer features to help you send one-to-many or mass texts, manage contacts, integrate with other business platforms, secure message and contact data, and more.
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Get the guide How to send automatic text messagesĪutomatic texts are usually associated with business texting platforms, which provide the essential software that controls automation workflows. How to automate texts on your personal phoneįor a deeper dive into automated texts, check out our automated text messaging guide.How to send automatic texts for your business.With a few pointers, automated texts are easy to set up so you can spend less time on admin and more time engaging leads.
For example, customer service teams might automate FAQ responses, and sales teams might automate post-demo follow-ups. Teams beyond marketing can also use automatic texts to take over repetitive tasks. They let marketers send messages to groups of leads or create multi-step journeys. Sending automated texts lets you reach more leads with highly tailored messages, scaling their impact without requiring additional resources.Īutomatic texts (or automated texts) are messages that send automatically in response to events (triggers). Texts also have a 209% higher response rate than phone, email, or Facebook.īut as more leads engage with businesses over texting, marketers have to find ways to scale their outreach while still sending targeted messages that resonate with leads. Because consumers who receive SMS marketing messages consistently engage with the channel, they are 40% more likely to convert. Today’s marketers are turning to text messaging to create personalized campaigns that reach leads quickly.
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